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V I R A J E

Last Updated: December 1, 2025

At Viraje Cargo Care, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request a quote or service
  • Create an account on our website
  • Subscribe to our newsletter
  • Contact us via email, phone, or contact form
  • Participate in surveys or promotions

This may include:

  • Name, email address, phone number
  • Company name and job title
  • Shipping and billing addresses
  • Payment information (processed securely through payment gateways)
  • Cargo details and shipping requirements

1.2 Automatic Data Collection

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on pages
  • Referring website or search terms
  • Cookies and tracking technologies data

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide and manage logistics services
  • Communication: To respond to inquiries and provide customer support
  • Processing: To process transactions and send related information
  • Improvement: To improve our website, services, and customer experience
  • Marketing: To send promotional materials (with your consent)
  • Compliance: To comply with legal obligations and regulations
  • Security: To protect against fraud and unauthorized activities

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

3.1 Service Providers

Trusted third-party service providers who assist in:

  • Payment processing
  • Website hosting and maintenance
  • Email marketing services
  • Shipping and logistics partners
  • Customer relationship management

3.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Prevent fraud or security issues
  • Protect the safety of our users or the public

3.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • SSL encryption for data transmission
  • Secure server infrastructure
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality
  • Deliver targeted advertisements

You can control cookie settings through your browser. However, disabling cookies may affect website functionality.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal information
  • Restriction: Request restriction of processing
  • Portability: Request transfer of your data to another organization
  • Objection: Object to processing of your personal information
  • Consent Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records as required by law

Typically, we retain customer data for 7 years from the last transaction or interaction.

8. International Data Transfers

As a global logistics provider, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Viraje Cargo Care

Data Protection Officer: Privacy Department

Email: mail@virajecargo.net

Phone: +91 9977241149, +91 9977141149

Address: 302-A, The Mark Building, 20 Saket Club Rd, Old Palasia, Indore (M.P.) India

13. Grievance Redressal

If you have any complaints regarding our privacy practices, you may contact our Grievance Officer:

Grievance Officer: Customer Relations Department

Email: mail@virajecargo.net

Phone: +91 9977241149, +91 9977141149

Address: 302-A, The Mark Building, 20 Saket Club Rd, Old Palasia, Indore (M.P.) India

We will respond to your complaint within 30 days of receipt.